Published: 15 January 2026 | Last reviewed: 10 September 2026. This is an informational guide for tourists; we are not affiliated with the Moroccan government or the Accès Maroc portal.
If your Morocco eVisa photo is rejected, log back into the Accès Maroc portal using your reference number, review the rejection reason, and retake your photo to meet the 35×45 mm photo specifications. You can resubmit without paying an additional fee within the same application. Standard processing takes 3 to 6 working days, so correcting Morocco eVisa errors promptly prevents missing your travel window. The Morocco Tourist eVisa is valid for 180 days from issuance, allows a maximum stay of 30 days, and permits single entry.
Why Your Morocco eVisa Photo Gets Rejected & Required Specs
Common causes: low resolution, wrong background, cropping, overexposure. A Morocco eVisa photo rejected by the Accès Maroc system triggers an error notification with a code pointing to the root cause. For example, code “PHO-102” indicates low contrast background, while “PHO-205” signals resolution below 300 DPI. Automated biometric screening discards off-white or cream backgrounds due to insufficient contrast against the face.
| Specification | Required Value |
|---|---|
| Dimensions | 35×45 mm |
| Minimum pixel size | 600×800 px |
| File format | JPEG |
| File size | 10-500 KB |
| Resolution | 300 DPI minimum |
| Aspect ratio | 3:4 |
| Background | Plain white |
Background Colour: What Passes Automated Screening
Automated biometric screening requires a pure white background. Cream, off-white, or unevenly lit backgrounds are rejected because the face-detection algorithm needs high contrast. Use a plain white sheet or printed backdrop for your Morocco eVisa photo, and ensure no shadows are cast on the face or background. The system rejects photos with a background brightness difference of less than 50% from the face.
How to Fix a Blurry Morocco eVisa Photo Step by Step
A Morocco eVisa photo rejected for blur or low resolution must be retaken at ≥300 DPI, saved as a JPEG (10-500 KB), and re-uploaded to the Accès Maroc portal. One user reported: “My first Morocco eVisa photo was rejected for low resolution. After retaking at 300 DPI with a white wall and natural light, the resubmission went through within 4 working days.”
Diagnose
Distinguish blur, low resolution (under 300 DPI), poor lighting, or motion blur before retaking.
Retake manually
Use the rear smartphone camera with portrait mode OFF, in natural light, with a timer or tripod for stability. A high-resolution scanner can also be used for physical passport photos.
Use a third-party tool
Visafoto (launched 2013, 99.7% acceptance rate, 100% refund guarantee, not affiliated with the Moroccan government) auto-fixes head tilt, background, and file size. Free alternatives include Canva Resize or GIMP.
Glasses & Religious Headwear
Remove glasses; if worn, ensure zero glare and no tinted lenses per ICAO standards. In 2026, ICAO 9303 Part 9 updates require digital photos to have no sharpening artefacts. Religious headwear (hijab, turban, kippa) is permitted if the full facial oval from chin to forehead stays visible with no shadows on the face.
Data Mismatch Errors: How to Spot and Fix Them
The Accès Maroc portal auto-validates passport data against uploaded documents, so any inconsistency triggers an immediate rejection notice. Correcting these Morocco eVisa errors requires cross-checking every field against your passport MRZ before resubmitting. Common Morocco eVisa data mismatch errors include:
- Name typos – match the Machine Readable Zone (MRZ) on your passport exactly, including hyphenated surnames, apostrophes, and maiden names.
- Date format mismatch – enter dates as required by the form, not as DD/MM/YYYY if the field expects YYYY-MM-DD.
- Passport number confusion – the letter “O” is not zero “0”; missing leading zeros also cause instant rejection.
- Transliteration gaps – Arabic-to-Latin name spellings must match the Latin characters printed in the MRZ line.
Name Mismatch: Maiden Names, Hyphens & Middle Names
Enter hyphenated surnames, maiden names, and middle names exactly as printed in your passport’s MRZ, including special characters like apostrophes (e.g., O’Connor). The Morocco eVisa system cross-checks all inputted text against uploaded documents.
Passport Number and Date of Birth Errors
Confusing the letter “O” with zero “0”, missing leading zeros, or entering the wrong date format are the three most frequent passport-number and date-of-birth triggers for Morocco eVisa rejection.
Document Upload, Resubmission & UK-Specific Requirements
Passport Bio-Page Scan Quality
Upload a passport biopage scan showing all four corners, minimum 300 DPI, with no flash reflections obscuring the MRZ code at the bottom. Accepted formats are JPEG or PDF. Place the passport flat on a surface with overhead natural light. A high-resolution scanner is recommended over smartphone scans for the Morocco eVisa document checklist.
How to Resubmit Rejected Documents on the Accès Maroc Portal
Log back in
Access the Accès Maroc portal using your reference number and email.
Review the rejection reason
Check the error code displayed in your application status tracker.
Upload corrected files
Re-scan passport and retake photo in the same application – document resubmission typically requires no additional fee.
Track your Morocco eVisa application status via email updates or the portal’s status tracker. Processing times after resubmission: Standard 3-6 working days, Rush 2-4 working days, Super Rush 1-2 working days.
UK Residents: Uploading Your Digital Immigration Status
Since BRP cards were discontinued in 2025, UK residents must generate a UK Share Code on gov.uk, download the PDF, and upload it to Accès Maroc as proof of immigration status. Supporting documents such as a residence permit (minimum validity 180 days from application date) or a multiple-entry sticker visa (minimum validity 90 days) may also be required depending on nationality.
Frequently Asked Questions (FAQ)
Can I wear glasses in my Morocco eVisa photo in 2026?
Remove glasses; if worn, no glare, eyes fully visible, no tinted lenses (ICAO 9303 standards).
Are religious head coverings allowed in Morocco eVisa photos?
Yes, provided the full facial oval from chin to forehead is visible without shadows on the face.
How do I check my Morocco eVisa application status after a rejection?
Track via email updates or the Accès Maroc portal status tracker using your reference number.
Do I need to pay the fee again if my Morocco eVisa photo is rejected?
No, resubmission within the same application typically costs nothing. Full re-applications require a new fee.
How long do I have to resubmit rejected documents for my Morocco eVisa?
Correct documents must be resubmitted before the deadline shown in your rejection notification on the Accès Maroc portal.
What is the best free tool to fix a rejected Morocco eVisa photo?
Free apps (Canva Resize, GIMP) or third-party services like Visafoto (99.7% acceptance, refund guarantee) can auto-fix rejected photos. They are not affiliated with the Moroccan government.
Can I apply for a Morocco visa at the embassy if my eVisa keeps failing?
Yes, you can apply at a Moroccan embassy or consulate. See for details on standard visa procedures.
What should I do if my name on the eVisa doesn’t match my passport exactly?
Correct the application to match your passport’s MRZ exactly (hyphens, apostrophes, middle names) and resubmit.
How do I upload my UK digital immigration status for the Morocco eVisa?
Generate a Share Code on gov.uk, download the PDF, and upload it to the Accès Maroc portal as proof of status.
What photo background colour passes the Morocco eVisa automated screening?
A plain white background passes. Cream, off-white, or unevenly lit backgrounds are rejected due to low contrast.
