If your Morocco eVisa is pending, check your status on the Accès Maroc portal using your application reference number. Common causes include missing documents, unconfirmed payments, or system backlogs. If the delay exceeds 7 working days, contact support through the portal or the Moroccan Embassy in London.
Last updated: 10 September 2026
How Long Does Morocco eVisa Processing Take in 2026?
Processing times in 2026: Express eVisas via Accès Maroc take 24 hours; Standard eVisas take 72 hours; Third-party standard processing takes 3 to 6 working days. All timeframes refer to Moroccan working days (Monday to Friday, excluding national and religious holidays). The Accès Maroc portal was disrupted from approximately 27 August to 1 September 2026; operations resumed on 1 September 2026, but applications submitted during that window may still be queuing. Expect an additional 2 to 3 working days if your Morocco eVisa was submitted during the outage. Third-party intermediary tiers also include Rush (2 to 4 working days) and Super Rush (1 to 2 working days).
| Processing Tier | Channel | Timeframe |
|---|---|---|
| Express | Accès Maroc | 24 hours |
| Standard | Accès Maroc | 72 hours |
| Standard | Third-party | 3 to 6 working days |
| Rush | Third-party | 2 to 4 working days |
| Super Rush | Third-party | 1 to 2 working days |
How to Check Your Morocco eVisa Status Online
Check your Morocco eVisa status on the Accès Maroc portal by entering your application reference number from your confirmation email. The portal is managed by MAECAMRE Morocco (Ministry of Foreign Affairs, African Cooperation and Moroccan Expatriates).
Log in
Log in to Accès Maroc with your online portal login credentials.
Select tracking
Select “Track my eVisa application.”
Enter reference
Enter your application reference number.
View status
Check spam and junk folders for status notification emails.
| Status | Meaning | Action |
|---|---|---|
| Pending | Application received, awaiting processing | Wait within standard timeframe |
| Under Review | Actively being assessed | No action needed unless >7 working days |
| Additional Documents Required | Missing or flagged documents | Respond within 72 hours (see Common Reasons) |
| Approved | Visa issued, check email for PDF | Download and carry printout |
| Rejected | Application denied | Review reason; re-apply or contact support |
Common Reasons Your Morocco eVisa Is Still Pending
A pending Morocco eVisa application typically reflects one of five fixable issues: missing documents, unconfirmed payment, portal outages, seasonal volume, or flagged background checks.
Missing or Incomplete Documents
Blurry or absent uploads trigger “Additional Documents Required.” Needed: passport with minimum 6 months validity, recent digital photo, proof of accommodation, return flight booking. Non-UK passport holders must also provide a residence permit with minimum 180 days validity from the application date or a multiple-entry sticker visa with minimum 90 days validity. UK residents may submit a UK Immigration Status Document as an alternative. Action: Log in to Accès Maroc and re-upload corrected documents within 72 hours of notification. Resubmission does not void the pending Morocco eVisa application. Include your application reference number in the file names.
Payment Not Confirmed
3D Secure authentication failures between UK card issuers and Moroccan banking gateways can freeze processing. Browser timeout during payment may leave payment in limbo. Action: Check your bank statement for the charge; if debited but the portal shows unpaid, contact Accès Maroc support with your payment receipt.
Accès Maroc Portal Outages or Technical Errors
The Accès Maroc portal experienced a significant disruption from approximately 27 August to 1 September 2026; operations resumed 1 September 2026. Applications submitted during this window may sit in the pending queue longer than usual. Action: Clear browser cache, try a different browser or device; check for outage announcements before assuming an application error.
High Application Volume or Seasonal Backlog
Peak travel periods (summer holidays, Ramadan, festive seasons) create longer processing queues. Action: Factor in 2 to 3 extra working days during peak periods before escalating.
Application Flagged for Additional Review
Security or background checks are more common with multi-entry or long-stay requests. Action: Wait 10 working days; if no update, escalate (see Escalation section).
Step-by-Step: How to Resolve a Delayed Morocco eVisa Application
Verify your Morocco eVisa status on Accès Maroc, cross-check documents, confirm payment, respond to requests within 72 hours, then submit a portal follow-up enquiry.
Confirm status
Log in to Accès Maroc and confirm the status shown; note that notification emails may land in spam.
Verify submission completeness
Cross-check all uploaded documents against the requirements checklist. Confirm payment appears as “Confirmed” on the portal and matches the charge on your bank statement.
⚠️ Respond to document requests
If status shows “Additional Documents Required,” re-upload corrected files within 72 hours via Accès Maroc. Include your application reference number in the file names. Resubmission does not void the pending Morocco eVisa application.
Submit a follow-up enquiry
If status remains “Pending” beyond the standard processing window (72 hours official / 6 working days third-party), use the Accès Maroc contact/support form. Include: reference number, submission date, travel date, and a brief description of the issue.
⚠️ Escalate if no response
If no update within 10 working days of the follow-up, proceed to formal escalation (see next section). Always include your travel date to communicate urgency.
How to Escalate a Stuck Morocco eVisa Application
Escalate a stuck Morocco eVisa via the Accès Maroc support form or the Royal Embassy of Morocco in London. Escalate when there is no response after 10 working days, or when your travel date is within 14 days.
- Channel 1 – Accès Maroc support: Use the portal’s built-in contact/support form. Include: application reference number, date submitted, travel date, screenshots of current status.
- Channel 2 – Moroccan Embassy (London): Royal Embassy of Morocco, 49 Queen’s Gate, London SW7 5JP. Verify current phone, email, and consular hours on the embassy website before contacting. Consular enquiries for online eVisas are handled centrally in Rabat; the London embassy provides guidance but may not directly intervene in portal applications.
- Channel 3 – UK FCDO: For general consular guidance (not visa processing), consult the GOV.UK Morocco travel advice page.
Subject: [Reference Number] – URGENT: Travel on [Date]
Body: Application reference number, submission date, current status screenshot, travel date, request for immediate update.
Visa on Arrival: A Backup Plan for UK Citizens
UK passport holders are eligible for a Morocco visa on arrival at Moroccan airports and major land crossings. Consider this route when your travel date falls within 7 to 14 days and the Morocco eVisa application still shows “Pending.”
- Valid passport with at least 6 months remaining validity
- Proof of accommodation for the duration of your stay
- Return ticket demonstrating onward travel
- Sufficient funds to cover the visit
Border processing typically takes 30 to 60 minutes. The visa on arrival grants single entry with a stay of up to 90 days, compared to the Tourist Morocco eVisa’s 30-day stay within a 180-day validity window from issuance. The Morocco eVisa fee is non-refundable even if you opt for visa on arrival instead, and not all nationalities qualify. Confirm eligibility before travelling.
Frequently Asked Questions
How do I check if my Morocco eVisa application is still pending?
Log in to the Accès Maroc portal, navigate to “Track my eVisa application,” and enter your application reference number. This status check online will display whether your Morocco eVisa is pending, under review, or requires additional documents.
How long does Morocco eVisa processing take in 2026?
Accès Maroc: 24 hours express / 72 hours standard (Moroccan working days). Third-party: 3 to 6 working days standard. A late-August 2026 disruption may cause residual backlog.
Why is my Morocco eVisa pending for more than a week?
Likely causes: missing documents, unconfirmed payment, flagged background check, or residual backlog from the August 2026 Accès Maroc outage. Check your status online and respond to any document requests within 72 hours.
Can I travel to Morocco while my eVisa is pending?
No. You must have an approved eVisa before departure. However, UK citizens may be eligible for a visa on arrival at Moroccan airports as a backup plan if they hold a valid passport, proof of accommodation, and a return ticket.
What should I do if I haven’t received my approval email?
Check spam and junk folders and whitelist the Accès Maroc sender domain. If the email is missing, log in directly to the portal to check your status. If approved but no email arrived, contact support.
Can UK citizens get a visa on arrival if their Morocco eVisa is delayed?
Yes. UK citizens can obtain a visa on arrival at Moroccan airports and major land crossings. Requirements: valid passport (6+ months), proof of accommodation, return ticket. Border processing takes 30 to 60 minutes. The eVisa fee is non-refundable.
How do I contact support about my pending Morocco eVisa?
Use the Accès Maroc support form with your reference number, submission date, travel date, and screenshots. Escalate to the Royal Embassy of Morocco, 49 Queen’s Gate, London SW7 5JP.
Was the Accès Maroc portal disrupted recently?
Yes. The portal was disrupted from approximately 27 August to 1 September 2026. Operations resumed on 1 September 2026. Applications from that period may still be processing.
Disclaimer: This guide was prepared based on information available as of September 2026. Processing times, document requirements, and portal functionality may change. Always verify current requirements on the Accès Maroc portal or with the Royal Embassy of Morocco before travelling.
