A lost Morocco eVisa can usually be recovered by re-downloading the PDF from your Accès Maroc dashboard or confirmation email. If your passport is also stolen, you must apply for a replacement eVisa. For urgent help in Morocco, contact the British Embassy or local police immediately.
A lost Morocco eVisa does not revoke your entry permission because the authorisation is digitally linked to your passport number in Moroccan immigration systems. However, if your passport is stolen and replaced with a new one carrying a different number, your existing Morocco eVisa becomes invalid, requiring a full re-application through the Accès Maroc portal.
In an emergency inside Morocco, dial 19 (police) or 177 (gendarmerie). British nationals needing an Emergency Travel Document should contact the British Embassy in Rabat or the FCDO Global Response Centre out of hours.
Recovering a Lost Morocco eVisa
Most lost Morocco eVisa documents can be recovered in minutes by re-downloading the PDF from the Accès Maroc portal.
Search your email inbox
Look for the “Accès Maroc” confirmation message containing the eVisa PDF file. If the email is still available, re-download and print the attachment directly.
Log into the Accès Maroc dashboard
Select “Track my eVisa application” to retrieve your Morocco eVisa. The portal stores your eVisa reference number and allows you to re-download the original PDF.
Lost your application reference number too?
Use the Accès Maroc support contact section on the portal to request recovery assistance. No public phone line is listed; responses arrive by email.
On 2 September 2026, we tested the recovery flow: logging into the Accès Maroc dashboard and selecting “Track my eVisa application” allowed us to re-download the original PDF in under five minutes. The email fallback also worked when the application reference number was available.
Note: the Accès Maroc portal suffered a service disruption from 27 August to 1 September 2026, severely affecting the submission process. The portal remained accessible.
Lost or Stolen Passport and eVisa Replacement
A Morocco eVisa is digitally linked to the passport number used during application; obtaining a replacement passport with a different number invalidates the existing eVisa and requires a full re-application. The Accès Maroc terms of use state verbatim: “Any eVisa request, once validated and paid by the applicant, may not, under any circumstances, be subject to cancellation or refund request.”
| Scenario | eVisa Status | Action Required | Processing Time |
|---|---|---|---|
| Replacement passport carries same number | Existing Morocco eVisa remains valid | None – carry both old and new passport details | – |
| Replacement passport carries different number | Existing Morocco eVisa invalidated | Full new application via Accès Maroc | Standard: 3-6 working days; Rush: 2-4 working days; Super Rush: 1-2 working days |
Police Report and Emergency Contacts
A stolen Morocco eVisa should be reported to local police immediately to obtain a Déclaration de vol. The report is free and usually issued same-day. A lost Morocco eVisa does not strictly require a police report, but filing one is strongly recommended if theft is involved.
- National Police (DGSN): 19, urban emergencies and theft reporting
- Royal Gendarmerie: 177, rural areas and road emergencies
- Civil Protection / Ambulance: 150, medical emergencies
| Facility | Address | Phone |
|---|---|---|
| British Embassy Rabat | 28 Avenue S.A.R. Sidi Mohammed, Souissi, Rabat 10105, Morocco | +212 537 633 333 |
| British Consulate General Casablanca | Residence Oum Kalthoum, Rue Abderrahmane El Ghafiki, Casablanca 20100, Morocco | +212 522 220 280 |
| FCDO Global Response Centre (out-of-hours) | UK-based | +44 20 7008 5000 |
For Déclaration de vol filing, use: “Je veux déclarer un vol de mes documents de voyage.” Verify all numbers on gov.uk before travelling.
Entering and Leaving Morocco Without a Printed eVisa
Border control may accept a digital copy on a smartphone, but printing the PDF is recommended to avoid delays at major airports like Casablanca, Marrakech, or Tangier.
At departure, officers verify the eVisa against the passport number in their system. A phone screenshot may work, but inconsistent equipment makes a printed copy safer. Keep a departure-day checklist: police report (if theft), digital backup, hotel registration receipt, and airline boarding pass.
Travel insurance may cover replacement fees if a police report is filed. Note that the AEVM (Electronic Authorization to Travel to Morocco) is a distinct document from the standard eVisa, which carries 180-day validity and a 30-day stay limit.
FAQ: Lost or Stolen Morocco eVisa
Do I need to print my Morocco eVisa before travelling?
No Moroccan rule mandates paper. Border control usually accepts a digital copy, but equipment varies by checkpoint (Casablanca Mohammed V, Marrakech Menara, Tangier Ibn Battouta) – carry a printed A4 PDF plus a phone backup.
Can I print a new copy of my Morocco eVisa if I lost it?
Yes – log into Accès Maroc, select “Track my eVisa application”, and re-download the PDF. Alternatively, search your email inbox for the Accès Maroc confirmation email with the PDF attached.
How do I check the status of my Morocco eVisa replacement?
Use the status tracker on the Accès Maroc dashboard. The portal offers three tracking tools: Track my eVisa application, Track my eVisa for Event application, and Track my AEVM request.
How much does a replacement Morocco eVisa cost in 2026?
A replacement Morocco eVisa requires a new full application fee. The cost varies by selected processing speed, starting from approximately £80 (government and service fees). Confirm the exact fee on the Accès Maroc portal at the time of application, as fees depend on whether you choose Standard, Rush, or Super Rush processing.
Can I get a refund if my eVisa was lost or stolen?
No – Accès Maroc’s terms of use state a validated and paid eVisa “may not, under any circumstances, be subject to cancellation or refund”, so a replacement costs the full new fee.
Do I need a police report to replace a stolen Morocco eVisa?
Not mandatory for replacement, but recommended after theft: file a free, same-day Déclaration de vol/perte at the nearest DGSN (19) or Gendarmerie Royale (177) – required for insurance claims.
Can I enter Morocco with just a digital copy of my eVisa?
No Moroccan rule mandates paper. Border control usually accepts a digital copy, but equipment varies by checkpoint (Casablanca Mohammed V, Marrakech Menara, Tangier Ibn Battouta) – carry a printed A4 PDF plus a phone backup.
What is the emergency number for Moroccan police or gendarmerie?
Dial 19 (DGSN, urban), 177 (Royal Gendarmerie, rural/roads) or 150 (ambulance/civil protection).
Last updated: 10 September 2026. Emergency numbers and embassy contacts were verified against gov.uk foreign travel advice and the British Embassy Rabat page on 10 September 2026.
Sources: Accès Maroc eVisa portal (Terms of Use, accessed 10 September 2026); FCDO foreign travel advice.
This is an independent information portal for travellers and is not affiliated with, or operated by, the Moroccan government or any eVisa authority. Always confirm current requirements on the Accès Maroc portal and gov.uk before travelling.
