By the UK Travel Tech Editorial Team | Last updated: 10 September 2026 | This independent guide reflects the Morocco eVisa system as of September 2026 and is reviewed weekly for accuracy.
If the Morocco eVisa website (Accès Maroc, ) is down, first confirm the outage via Downdetector, then clear your cache, disable VPNs, and switch browsers. If it stays unavailable beyond 24 hours, UK citizens can use visa-on-arrival or contact the Moroccan Embassy in London.
The Accès Maroc portal was offline from 27 August to 1 September 2026 (one week) due to server overload and payment gateway disconnections, per monitoring outlet. Despite a legacy 2025 copyright footer (holder: MAECAMRE Morocco), the portal is operational as of September 2026. UK applicants frequently encounter card declined errors or 3D Secure authentication failures at checkout. Resolve these issues via browser compatibility settings and payment gateway requirements.
Understanding Accès Maroc Downtime and How to Diagnose It
If the Morocco eVisa website is not working, first distinguish a global outage from a local browser issue using Downdetector. The August-September 2026 disruption, reported by on 27 August and resolved on 1 September 2026, stemmed from server overload and payment gateway disconnections. During normal operation, processing times are 24 hours (express) and 72 hours (standard), measured in working days in Morocco per the official Accès Maroc PDF guidelines. If Downdetector confirms a widespread Morocco eVisa portal outage, waiting for server recovery is more effective than repeated retry attempts that add to congestion.
Step-by-Step Troubleshooting When the Morocco eVisa Site Won’t Load
Check Downdetector
Confirm a global Morocco eVisa outage.
Hard-refresh
Use Ctrl+Shift+R to bypass cached errors.
Clear browser cache and cookies
Remove stored data that may cause loading issues.
Disable VPN, proxy, and ad-blocker extensions
Turn off extensions that may interfere with the portal.
Switch to Chrome or Firefox (latest)
Try on another device for best compatibility.
Retry off-peak
Tuesday to Thursday, 14:00 to 17:00 GMT.
| Symptom | Cause | Fix |
|---|---|---|
| 500 Internal Server Error | Accès Maroc server overload | Retry off-peak |
| 502 Bad Gateway | Server communication failure | Wait 15 min; refresh |
| 504 Gateway Timeout | Database overload | Retry after 30 min |
| SSL error | Certificate mismatch | Update browser |
| “HTTP not supported” | Browser compatibility issue | Use Chrome or Firefox |
| Generic timeout | Network drop or session expiry | Reopen session |
Common Error Messages and What They Mean
HTTP 500, 502, and 504 errors signal Accès Maroc server problems; retry off-peak. “HTTP not supported” points to a browser compatibility issue, not a server fault. The Morocco eVisa application system was offline 27 August to 1 September 2026 (one week).
Browser Compatibility Settings That Prevent Errors
Use Chrome or Firefox (latest) with JavaScript enabled, ad-blockers off, and auto-translate disabled. Accepted upload formats: PDF, JPEG, PNG. The Accès Maroc portal supports an English (EN) interface and offers a “Do I Need a Visa to Enter Morocco?” assessment tool.
Fixing Payment Failures and Card Declines During Morocco eVisa Checkout
Check your card’s foreign transaction settings
The Morocco eVisa payment gateway processes charges through a Moroccan processor; UK banks (Barclays, HSBC, Lloyds) often block these by default. Call your bank: “I am making an international payment to Morocco.”
Enable 3D Secure authentication
Activate “Verified by Visa” or “Mastercard SecureCode” in your banking app before retrying.
Match your billing postcode exactly
Postcode mismatches trigger a card declined error even when funds are available.
Switch browsers if you see “HTTP not supported”
This message signals a browser compatibility issue, not a card problem.
Retry with a fee-free card
Visa and Mastercard are accepted on the Accès Maroc portal; use Monzo, Starling, or Revolut to avoid foreign transaction surcharges.
Which Cards Work and How to Avoid Foreign Transaction Fees
The Accès Maroc portal accepts Visa and Mastercard. UK applicants should use fee-free cards from Monzo, Starling, or Revolut to avoid surcharges that traditional high-street banks apply to Moroccan processors.
Charged Without Confirmation – Now What?
A Morocco eVisa payment gateway failure may leave a pending hold without email confirmation. Wait 48 hours; if the charge posts without confirmation, contact your bank to initiate a chargeback.
Protecting Your Data, Backup Options, and Support Contacts
⚠️ Warning: The Morocco eVisa portal does NOT auto-save drafts. Prepare all documents before starting your session, as a crash erases all unsaved data. Submit during low-congestion windows: Tuesday to Thursday, 14:00-17:00 GMT.
| Window | Days | Time (GMT) |
|---|---|---|
| ✅ Best | Tue-Thu | 14:00-17:00 |
| ❌ Worst | Mon morning, weekends | Peak congestion |
For a Morocco eVisa alternative when the website is down, compare these routes:
| Route | Processing Time | Cost | Key Documents |
|---|---|---|---|
| eVisa | 24h express / 72h standard | Application fee | Passport scan, digital photo, supporting docs |
| Visa on arrival | At border | On-arrival fee | Available to UK citizens |
| Embassy (London) | Variable | Consular fee | Via |
The Morocco eVisa tourist visa grants 180 days validity, 30 days max stay, single entry. UK residents without a residence permit may submit a Valid UK Share Code or UK Immigration Status Document. The Accès Maroc portal also processes AEVM (Electronic Authorization to Travel to Morocco) for residence permit holders, valid 90 days, single entry, 30 days max stay. [LINK: Morocco visa application guide]
Bug-report email template for Accès Maroc support:
Subject: Technical error during eVisa application
Portal:
Browser: [e.g., Chrome 128]
Operating system: [e.g., Windows 11]
Error message: [screenshot attached]
Timestamp: [date and time GMT]
Application reference: [if available]
For Morocco eVisa technical support contact, use the CONTACT US section on the Accès Maroc portal with the details above. Cross-check UK FCDO travel advice for broader guidance. [LINK: Morocco travel requirements for UK citizens]
This guide is published by an independent UK travel information portal. We are not affiliated with the Moroccan government. All references to Accès Maroc and Moroccan government entities are external sources. For official information, visit.
FAQ: Morocco eVisa Website Down and Payment Issues
Why is the Morocco eVisa website not loading?
Server overload, maintenance, or local browser issues. Check Downdetector for a global outage, then clear cache, disable ad-blockers, and switch to Chrome or Firefox.
What does ‘500 Internal Server Error’ mean on the Accès Maroc portal?
A server-side overload on the Accès Maroc portal. Wait, hard-refresh, or retry during off-peak hours (Tuesday to Thursday, 14:00-17:00 GMT).
What should I do if my UK card is declined during the Morocco eVisa payment?
Enable 3D Secure, contact your bank to authorize the Moroccan payment, and use fee-free cards from Monzo, Starling, or Revolut.
How long was the Morocco eVisa portal down in August-September 2026?
The outage lasted from 27 August to 1 September 2026 (one week).
Does the Accès Maroc portal save my application if the site crashes?
No. The Accès Maroc portal does not auto-save drafts. Prepare all documents beforehand and complete the application in one sitting.
When is the best time to apply for a Morocco eVisa to avoid technical issues?
Tuesday to Thursday, 14:00-17:00 GMT. These off-peak hours reduce server overload, session timeouts, and payment gateway failures.
Can UK citizens get a Morocco visa on arrival if the eVisa website is down?
Yes. UK citizens can obtain a Morocco visa on arrival if the eVisa portal remains unavailable for over 24 hours.
How do I report a technical error to Accès Maroc support?
Use the CONTACT US section on the Accès Maroc portal. Include browser version, OS, error screenshot, timestamp, and application reference.
